Frequently Asked Questions

Everything you need to know about Duncan Hines products and ordering online.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for food items?

Due to the perishable nature of our baking mixes and frostings, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer support within 14 days for a replacement or refund.

Do you offer gluten-free or keto-friendly options?

Yes, we have a dedicated line of Keto Friendly and Gluten-Free baking mixes. Please check the specific product descriptions and nutritional labels for detailed allergen information.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How should I store my Duncan Hines products?

Unopened mixes should be stored in a cool, dry place. Once prepared, refer to the specific recipe instructions for refrigeration requirements to ensure maximum freshness.

Do you ship internationally?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping zones to more international locations in the future.